⚙️ Senior Analyst, Logistic Operations

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can: Write Your Career Story. Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career. Experience Global Impact and Global Connection. At ShipBob we benefit from diverse cultures and perspectives in service of the global community. Grow With An Ownership Mindset. We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities. Location: Remote in India Shifts- Night (US) Shift Role Description: The Senior Support Analyst is responsible for covering a specific vertical or a specific shift when a Vertical lead or shift lead is out of office. Shift A has a vertical lead for each vertical whereas shifts B and C have a Shift Lead responsible for all verticals. Primary role is support for network, Merchant Plus, merchant escalations, problem solving, process review and guidance. Potential for new role “advancement” within 2 to 3 years depending on business needs and growth. What you’ll do: Calling out ops delays, working with the regional managers and process managers to resolve FC misses, continuous errors or process gaps if Vertical Lead is out. Responsible for daily summary emails, listing and accounting for breaches and reasons. Responsible for weekly summary emails, cover if Vertical Lead is out. Daily task list per confluence. Presenting process or product shortfalls that could be improved upon for the network. Maintaining multiple reports specific to vertical and team standard work. Additional duties and responsibilities as necessary. What you’ll bring to the table: Excellent multitasking ability as there are several platforms traversed daily. Flexibility on schedule (may require some overtime / staying late due to tasks). Solid analytical skills, with experience in reports, Excel, Google and following processes. Excellent problem solving skills. Excellent verbal and written communication skills as we are on multiple calls, emails and direct messaging with senior leadership and operations teams; it is very important to be clear and understood. Teamwork and Integrity: we want to make sure we work together and are transparent within our organization; if something is missed, it is called out and fixed in real time. Reliability is critical to this role. This position is time intensive, and requires a dedicated person who can plan ahead and use time off wisely so workload is covered. Reports to: Director, Control Tower Perks & Benefits: Medical & Accidental Insurance All Purpose Leave (casual & sick time): 12 days Earned Leave: 15 days Public Holiday: 12 days Generous Maternity & Paternity Leave Quarterly Wellness Day Employee Assistance Program Work From Home Allowance Referral Bonus Program Fun Culture >>> Check us out on Instagram (@lifeatshipbob)