🦸🏻 Customer Support Executive

WHO WE ARE: eigital helps brands anticipate and navigate change. We do more than envision the future; we help build it. Digital is no more about a great website, social presence, or app but an omnichannel platform for brands and businesses to approach the audience holistically. WHAT DO WE SEEK? We are seeking a Customer Support Executive (Mid-level), who is interested in working with a mobile app company on both the iOS and Android platforms. SKILLS AND QUALIFICATIONS: At least 2 years of work relevant experienced Excellent interpersonal and organizational skills, ability to handle diverse situations, multiple projects, and rapidly changing priorities. Excellent verbal and written communication skills and the ability to communicate with clients. Exercises independent judgment with minimal direction from supervisor i.e. Self-starter, Problem- solver. KEY RESPONSIBILITIES: Deal directly with customers either by telephone or electronically Create customer delight in every call/chat that comes into the system Making outbound sales calls Obtain all relevant information to handle product and service enquiries Respond promptly to customer enquiries Handle and resolve customer complaints Direct requests and unresolved issues to the designated resource Record details of enquiries, comments and complaints Maintain customer database Communicate and coordinate with internal departments A PLUS IF YOU HAVE; Education- B.Com - Commerce Proficient in MS Office applications. Strong communication skills- verbal and written skills Excellent interpersonal, telephone and customer service skills Use of Microsoft office Customer focused and sales oriented Attention to detail Energetic self-motivator WORKING ENVIRONMENT Full time work schedule Fully remote position We require all Team members to use time doctor (time and task tracking software) on their machines. Please read more about the same and confirm that you are comfortable with it before applying for a position.