🏦 Billing Operations Analyst

Who we are & why we’re hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. About the job This position is needed to fill the role of Billing Operations Analyst. Implements billing operations to maximize effectiveness and accuracy. Audits the accuracy of billing information entered in the system and monitors the operation of the billing systems. Develops solutions to billing issues and works with systems design to implement new features. May work on billing projects with Billing Operations Mgmt. Responsibilities In this role, you’ll: Learn how to read customer contracts. Implement customer pricing in the system Review contracts that are implemented. Assist other teams as required throughout the quarter. Take part in Month/Quarter/Year End close activities. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Strong experience in the area of Billings / Revenue / Order to Cash. Strong experience in AR, reconcillation, verification Demonstrated problem-solving, strong interpersonal and communication skills. Experience working with Airtable, Oracle, Zuora and Salesforce is advantageous, although not essential. Solid experience working with large volume transactions with strong attention to detail. Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS. 2+ years experience in an Operations role. Periodic weekend work will also be essential for this role. Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience. Excellent written and verbal communication skills. Ability to influence and build effective working relationships with all levels of the organization. Location This role will be located in our Bangalore, India office or alternatively working remotely in India.