With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries.

Who we are:  Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination

Sales Commission Analyst will own the sales incentive compensation plan implementation (tracking new hires, issuance of plans to new employees, quota development), commissions administration, and performance analytics. She/He will contribute to key operations and commissions functions within independent and cross-functional team projects. She/He will work with leadership, other internal stakeholders, and external partners to provide best in class customer service.

Open to remote work option. Relocation to Pune is not mandatory.
Responsibilities:
Administration of Sales Participant data in the Sales Compensation system to ensure all hires, terminations and employee data changes are up to date.
Active involvement in requirements gathering and create documentation, maintain, and update existing business processes based on business requests.
Process accurate and timely incentive payments to the sales organization by providing monthly commissions reporting to stakeholders.
Understand plan design and execute calculations on all types of compensation plans to ensure payments are accurate, complete and in compliance with company policies.
Manage the commission reconciliation process, including researching and resolving issues and disputes.
Communicate complex topics to senior and regional leaders and build strong relationships at all levels of the sales organization.
Develop and communicate operational analysis, reporting and trends as required.
Partner with the project and cross-functional teams to support compensation-related inquiries and requests.
Process the monthly accruals for global sales.
Other duties as assigned.
Required Skills:
5 -7 years of relevant experience.
Prior experience with sales compensation is must.
SAAS/tech company experience ideal, but not required.
Strong excel skills required.
Salesforce, SAP Callidus & Netsuite experience a plus.


⚙️ Lead Sales Commission Analyst

Plivo is a cloud communications platform that empowers businesses to connect, engage and interact with their customers with confidence. 

Plivo’s mission is to simplify business communications. Thousands of businesses around the globe, including IBM, Workday, Wolters Kluver, Zomato, Yahoo, and Splunk, rely on Plivo to power their voice and SMS communications on a global scale. Plivo becomes a reliable communications platform with its Premium Communications Network that spans 190+ countries.

Founded in 2011, Plivo has over 300 employees remotely across the US, India, and Europe. Plivo was a part of YCombinator and is backed by prominent investors, including Andreessen Horowitz and Battery Ventures. 
Plivo has been profitable for the past 7+ years, an unusual milestone for companies of this scale.  Plivo’s success has landed it among the leading global CPaaS (Communications Platform as a Service) companies and at the cutting edge of the CPaaS sector, which has a market size of USD 12.5 billion in 2022. It is projected to reach USD 45.3 billion over the next five years.

Plivo is a people-centric organization with a culture of ownership. We offer industry-leading compensation and benefits, including excellent healthcare coverage, to our employees.

Role Summary:

We are looking for a detail-oriented Data Analyst with a deep understanding of the SaaS industry and a strong background in marketing analytics, particularly within the US market. The ideal candidate will excel in data-driven decision-making, have extensive experience with SQL databases, and be proficient in analyzing complex datasets to uncover actionable insights. This role is crucial in supporting Plivo’s marketing efforts by providing data-driven insights that drive growth and optimize marketing strategies.
Key Responsibilities:
Analyze and interpret data sets related to customer behavior, campaigns, and website performance.
Conduct customer segmentation to identify high-value profiles for targeted marketing.
Utilize analytics tools to track and report on website performance and conversions.
Ensure data accuracy and collaborate with IT on data management.
Develop and maintain marketing dashboards and reports.
Strong knowledge in data visualizations tools like Looker Studio and Quicksight.
Requirements:
At least 3 years of experience in an analytics centric role.
Experience in marketing analytics is a plus. 
Strong analytical skills with experience in using tools such as Google Analytics, Adobe Analytics, or similar platforms.
Proficiency in A/B testing tools (e.g., Optimizely, VWO) and conversion optimization methodologies.
Excellent project management skills with the ability to handle multiple projects simultaneously.
Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
Experience in the technology or SaaS industry is a plus.
Perks & Benefits:
Remote First Culture.
Home office Infra Allowance.
Industry-leading compensation and benefits.
Premium Healthcare/Wellness benefits for Employee and Family.
Open culture and working with a young and dynamic team.
Career advancement opportunities.
Generous vacation policy leading to great work life balance.

📊 Data Analyst - Marketing

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview 

In this role as a Software Development Engineer III - Full stack or BE, you will be a highly contributing member of a core engineering team working to build the LivePerson Voice offering expertly integrating it into the existing LivePerson offering and different contact center solutions. In this role, you will be exposed to new technologies and architectures, will work with Principal engineers and architects to design and execute new solutions. You must be a team player, motivated, ambitious and eager to grow through build and successful delivery of industry-shifting products.

You Will

Learn new technologies and architectures, including work with LivePerson’s award winning Voice AI solution, Integrations with contact center providers like Avaya, Cisco, Amazon Connect, voice based telephony, and new product development. 
Work with Product Management and leadership to bring your engineering experience to the table and ideate new features and functionality
Help to create reliable, scalable, high performance software solutions deployed in a public cloud environment using the latest software, automations and testing tools available.
Work on complex system software, is customer-centric, and feels strongly about building good software as well as making software achieve its operational goals.
Develop Java based backend services
You Have

8+ years of experience building successful large scale production software systems
5+ years of experience in Java programming - MUST
2+ years of experience integrating with third-party APIs  - MUST
3+ years Experience debugging/testing distributed microservice applications - MUST
3+ year of experience with  technologies such as Kafka, Redis and NoSql - MUST
3+ years of Experience building RESTful microservices  - MUST
Experience building voice applications is a plus
3+ years of experience in Kubernetes (cluster, load balancer), Google Kubernetes  
Experience in Cloud Computing Technologies like GCP, AWS is a plus
Benefits

Health: Medical, Dental, and Vision
Time away: Vacation and holidays
Development: Generous tuition reimbursement and access to internal professional development resources.
Equal opportunity employer


👨🏻‍💻  Software Development Engineer III

JOB TITLE: Senior Software Development Engineer, Disney+ Hotstar
LOCATION: Remote

JOB SUMMARY: 
As a Senior Software Development Engineer, you will play a pivotal role in implementing new features and optimizing the stability of our application. We are seeking a highly skilled and product-oriented individual to contribute to the evolution of our platform's architecture. This position requires a strong foundation in technical expertise, coupled with the ability to mentor and guide development teams. Join our high-performing team dedicated to creating exceptional user experiences.

ABOUT THE TEAM: 
Disney+ Hotstar’s Ad Platform is among the top Video Advertising Platforms in India and our aspiration is to make it the largest Video Advertising Platforms because no one knows Video-On-Demand, Live Sports and Ads like our Ad Tech team does. We have the opportunity to penetrate in countries outside of India where India’s freemium model will work just like a charm.

REPORTING TO: Engineering Manager
KEY RESPONSIBILITIES:
Enhance and optimize the mobile application for high performance and user experience
Develop and maintain core app frameworks to deliver essential business modules
Ensure product quality throughout the development lifecycle
Initiate and experiment with innovative mobile technologies
Collaborate with cross-functional teams to integrate new features
Stay updated on industry trends to maintain a competitive edge
SKILLS & ATTRIBUTES FOR SUCCESS:
Advanced proficiency in iOS development, including UIKit, Core Animation, Auto Layout, and Cocoa Touch
Exceptional coding abilities in Swift and Objective-C, grounded in strong computer science and operating systems fundamentals
Proven ability to analyze complex problems and develop innovative solutions that align with business objectives
Strong problem-solving skills and adaptability to work in dynamic environments
Results-oriented mindset with a capacity for independent work and collaboration
ABOUT US: 
Disney Star is a leading media & entertainment company in India that reaches over 700 million viewers a month in nine different languages. Our entertainment portfolio which cuts across general entertainment, movies, sports, infotainment, kids, and lifestyle content generates over 20,000 hours of original content every year.  Disney+ Hotstar, India’s leading streaming platform, enables us to reach and entertain audiences anywhere, anytime. Disney+ Hotstar has changed the way Indians consume their entertainment - from their favourite TV shows and movies to sporting extravaganzas.  Join us, and let's continue to inspire a billion imaginations.

👨🏻‍💻 iOS Software Development Engineer

We are seeking a highly experienced Staff Engineer to join our team and lead the development for Atlan’s Data Quality module. This is a 0-1 initiative that will play a critical role in enhancing data quality and data contracts within our platform. An ideal candidate will bring prior experience with solution architecture along with building Data SaaS products/ platforms.
What will you do? 🤔
Architect, design, and implement backend systems for the new Data Quality module, focusing on data quality and data contracts (ODCS).
Develop and standardize frameworks for integrating Atlan connectors with Data Quality tools (e.g., Soda, Monte Carlo, Anomalo, etc) to ensure seamless data integration and metadata synchronization.
Enhance the developer experience by improving tools, libraries, and processes for internal and external engineers.
Optimize backend systems to improve user experience for customers, ensuring the system is reliable, scalable, and user-friendly.
Mentor junior engineers, providing guidance on best practices and helping them grow technically.
Maintain high standards of code quality through reviews, testing, and continuous integration.
Work closely with cross-functional teams to deliver features and enhancements that align with the product roadmap.
Drive innovation within the backend team by staying updated with the latest technologies and industry trends.
What makes you a great match for us? 😍
Proven data & Backend engineering experience, with a track record of building scalable systems and integrating with data quality and profiling tools.
Prior experience as a customer-facing solutions architect is highly preferred.
Experience contributing to open-source projects is highly preferred.
Experience with Data Quality tools such as Soda, Monte Carlo, or Anomalo is preferred.
Exposure to Data Contracts (ODCS) is advantageous.
Hands-on experience with Java, Deequ, Spark, and Kafka.
Experience with search stores like Elastic, Solr, or Typesense is a plus.
Understanding of Data Lineage is a significant advantage.
Strong problem-solving skills and the ability to drive complex technical projects from inception to completion.
Working at Atlan 👨‍💻 👩‍💻
We love open-source. One of our open-source projects was trending worldwide on GitHub.
Read about our 10 engineering commandments
The why, what, and who of internships at Atlan
Engineering demos: How we share knowledge and build better engineering culture
Going from great people to greater teams: How we think about growth at Atlan

Do your life’s best work at Atlan 🚀
At Atlan, our mission is to help data teams do their life's best work. Inside Atlan, our goal is to help Atlanians do their life's best work while at Atlan and reach their Ikigai.
We'd normally invite potential Atlanians to our office to meet our team and understand our culture. But given the global pandemic, we've opened up our internal team handbook instead, which is a great read about our values and principles and how we think about growth and internal practices as we build a dream team.

👨🏻‍💻 Staff Engineer - Backend (Data Quality)

We are looking for a highly skilled Senior Software Engineer to join our team. The ideal candidate will have experience in building systems for better and faster data relationship (Lineage) generation and building data orchestration packages with high accuracy. With the scope of our product roadmap expanding, the role will own multiple orchestration & connector packages for Atlan.
What will you do? 🤔
Understand and build source-specific packages focused on crawling, mining, and migrating metadata from multiple data sources.
Work closely with our field teams to unblock customers and partners during onboarding as a technical subject matter expert.
Take full ownership of the lifecycle for multiple packages, acting as the technical owner.
Mentor and groom junior engineers working on these packages.
Deploy and Maintain the packages on the Atlan Metadata Marketplace.
Drive innovation and enhance developer productivity for users of Atlan.
What makes you a great match for us? 😍
6+ years of backend development experience as an individual contributor.
Hands-on experience with Python.
Proven experience in data orchestration including but not limited to building and deploying data pipelines.
Hands-on experience with ETL processes and orchestration/data transformation tools (eg - DBT, Fivetran, Airflow, Kafka, Dagster, etc).
Experience leading customer and partner calls as a technical SME, with the ability to provide support for the packages you own.
Proficiency with Kubernetes and cloud platforms (AWS, Azure, or GCP).
Working at Atlan 👨‍💻 👩‍💻
We love open-source. One of our open-source projects was trending worldwide on GitHub.
Read about our 10 engineering commandments
The why, what, and who of internships at Atlan
Engineering demos: How we share knowledge and build better engineering culture
Going from great people to greater teams: How we think about growth at Atlan

Do your life’s best work at Atlan 🚀
At Atlan, our mission is to help data teams do their life's best work. Inside Atlan, our goal is to help Atlanians do their life's best work while at Atlan and reach their Ikigai.
We'd normally invite potential Atlanians to our office to meet our team and understand our culture. But given the global pandemic, we've opened up our internal team handbook instead, which is a great read about our values and principles and how we think about growth and internal practices as we build a dream team.


👨🏻‍💻 Senior Software Engineer - Backend (Data Lineage)

Vision

Valantis opens the design space of exchanges beyond what is possible in any other framework. Our mission is to keep onchain liquidity as competitive and accessible as possible using the Valantis Protocol as our foundation. Valantis Labs aims to preserve the founding properties of DeFi amongst ongoing paradigm shifts.

Please check out our Introduction to Valantis Article and Website.

Why does that matter?

It is not easy to build or launch a DEX. Beyond the redundancy and security risks of writing smart contract protocols, bootstrapping adoption for a DEX is historically difficult, not purely dependent on merit or efficiency, and overall costly. We want to commoditize the DEX stack to a point where merit and efficiency are the main drivers for liquidity and order flow. This entails:

Lowering the developer entry cost to introduce new DEX designs.
Commoditize order flow through Valantis-specific collaborative Solvers and Solver network integrations making Valantis pools maximally discoverable.
Innovative DEX designs accommodating a changing order flow and liquidity provision landscape.
Creating secure end-user products that offer attractive financial strategies without complexity, built on top of the Valantis Protocol.
Building off chain infrastructure that extends the properties of onchain finance.
 

Valantis is seeking a proactive and self-driven individual to spearhead our community engagement efforts as our Community and Content Lead. This role requires a blend of technical understanding, community management skills, and the ability to work independently.

Key Responsibilities:

Write long form and short form content about novel DEX implementations on the Valantis protocol’s framework.
Manage and grow our Telegram and Discord communities, serving as the primary point of contact for community members. Alternatively onboarding and managing Moderators for support.
Manage twitter presence and content roadmap.
Handle inbound requests for developer support and technical questions independently.
Develop and execute Valantis quest campaigns to increase Discord engagement. Facilitate community generated content through contests and rewarding engagement.
Create blog and Twitter content, demonstrating a strong ability to communicate Valantis's technical products effectively.
Monitor and improve key metrics including Discord engagement, community sentiment, and participation in quests.
Explore and implement new tools for community gamification and engagement, including Discord and Telegram bots.
Ideal Candidate Profile:

Deep understanding of DeFi, including hands-on experience using DeFi protocols and engaging with DeFi communities.
Terminally online and loves talking to people.
Ability to grasp, write about, and explain complex technical concepts related to DeFi smart contract protocol architectures.
Previous experience as a moderator or respected community member of an established DeFi protocol is a plus.
Self-motivated individual excited about working at the forefront of onchain exchange technology.
Excellent communication skills with a track record of frequent and effective team interactions.
Availability to cover Asian time zones (UTC+7 and beyond).
Multilingual skills or experience working with international communities is a plus.
What We Offer:

Opportunity to work on cutting-edge DeFi technology that's reshaping the onchain economy.
High level of autonomy to drive projects and significantly impact Valantis's community growth.
Chance to be the friendly face of Valantis Protocol and shape our community from the ground up.
Collaborative remote work environment with team members across multiple time zones.
Competitive compensation and the opportunity to be part of a funded, ambitious startup.
Potential to grow and lead a team of moderators as our community expands.

🎪 Community Lead

At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Who you are:

You’ve got positive energy. You’re optimistic about the future and determined to get there. 
You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. 
You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.
Security Operations Team

Security is a primary competency at Coinbase, and the Security Operations team keeps a watchful eye over every aspect of it. Every day, we go to battle against some of the most sophisticated attackers in the world to protect billions of dollars worth of digital assets and ensure that our customers and employees can enjoy a safe, trusted experience. As Coinbase scales globally, our team is scaling along with it, using a blend of tooling, automation, and strategic team growth to ensure that we’re well-equipped to protect the next billion users of crypto.

What you’ll be doing:

The Security Operations group is a multi-functional organization that includes our CSIRT, Trust & Safety, Insider Threat, and Threat Intelligence. While no two days will end up looking the same, generally-speaking you’ll be responsible for the following things:

You’ll serve as the first line of response when a security alert needs to be triaged, and lead the incident response/ management as needed.
If something happens twice, you’ll write a runbook for it. If it happens three times, you’ll figure out a way to automate that runbook and clearly define the requirement for automation.
You’ll partner with teams across SecOps on some of our attacker investigations to build effective monitoring strategies
You’ll have a clear communication strategy and be able to assist with Coinbase emerging Web3 launches around the lines of Incident Response and Threat Detection.
This role requires you to be part of the 24/7 team on a rotational basis with counterparts in multiple time zones.
You’ll lead a culture of excellence by mentoring peers and sharing knowledge.
You’ll collaborate with cross functional teams like engineering, product development, compliance to ensure timely Incident Response.
What we look for in you:

Some security teams have strict requirements about certifications, degrees, years of experience, and things like that. Not us! We’re more interested in the unique perspectives and expertise you’ll bring to the team, rather than the acronyms on your resume. However, you’ll be much more likely to be successful in this role if these bullet points seem like a good description of you:

You’ve been doing practical security things (incident response, alert triaging, investigating and performing network/host forensics) for a while now, probably in the realm of 3+ years.
You understand the fundamentals of networking and operating systems (Windows, Linux, MAC).
You have got a knack for identifying threats and measuring coverage / visibility across a vast amount of log sources - Cloud, SaaS, Container Environment, MnAs log sources.
You are good in understanding and analyzing multitude of artifacts across network and host level
You consider “Automation as a Force Multiplier”, you prefer spending time in building automation so you don’t have to do manual work tasks.
You frequently get praise from your peers and coworkers about your communication skills, both written and verbal.
Your high degree of empathy means that your coworkers trust you to help solve their security problems, because you never come across as judgmental or condescending.
Nice to haves:

You would bring a diverse perspective to the team: for example,  maybe you took an unconventional route to get into your current security career.
You’ve got a passing familiarity with blockchains and cryptocurrency, or at least a good story about how you thought about investing in Bitcoin in 2014 but decided not to.
You’re comfortable doing some basic scripting if demand arises
You are good at reviewing alerts at scale, adhering to processes / runbooks and suggest improvements to facilitate cross team collaboration 
You’ve got some experience with handling alerts from multiple security platforms (SIEM, Threat Intel to name a few)
You‘ve got some experience doing initial triage and response in the cloud based environments

⚙️ Security Analyst, CSIRT

Plivo is a cloud communications platform that empowers businesses to connect, engage and interact with their customers with confidence. 

Plivo’s mission is to simplify business communications. Thousands of businesses around the globe, including IBM, Workday, Wolters Kluver, Zomato, Yahoo, and Splunk, rely on Plivo to power their voice and SMS communications on a global scale. Plivo becomes a reliable communications platform with its Premium Communications Network that spans 190+ countries.

Founded in 2011, Plivo has over 300 employees remotely across the US, India, and Europe. Plivo was a part of YCombinator and is backed by prominent investors, including Andreessen Horowitz and Battery Ventures. 
Plivo has been profitable for the past 7+ years, an unusual milestone for companies of this scale.  Plivo’s success has landed it among the leading global CPaaS (Communications Platform as a Service) companies and at the cutting edge of the CPaaS sector, which has a market size of USD 12.5 billion in 2022. It is projected to reach USD 45.3 billion over the next five years.

Plivo is a people-centric organization with a culture of ownership. We offer industry-leading compensation and benefits, including excellent healthcare coverage, to our employees.

Role Summary:

We are seeking an experienced Content Marketing Manager to lead and scale our content marketing efforts. The ideal candidate will have a proven track record in content strategy, preferably within the B2B SaaS industry. As a Content Marketing Manager, you will oversee the development and execution of a content strategy that drives engagement, builds brand authority, and supports business objectives. You will manage a team of content creators and collaborate closely with cross-functional teams to produce high-quality, impactful content.
Key Responsibilities:
Develop and implement a comprehensive content marketing strategy aligned with business goals.
Manage a team of content creators, ensuring consistent brand messaging across all formats.
Oversee the production of various content types, including blogs, white papers, videos, and case studies.
Collaborate with SEO, product marketing, and sales teams to optimize content for search and conversion.
Analyze content performance metrics and adjust strategies to improve ROI and engagement.
Drive thought leadership by creating content that positions Plivo as a leader in the CPaaS industry.
Qualifications:
Bachelor's degree in Marketing, Communications, or related field.
Minimum of 7+ years of experience in content marketing, with at least 2 years in a managerial role.
Strong leadership skills with experience managing content teams.
Expertise in content strategy, SEO, and performance analysis.
Proven ability to create content that drives engagement and conversions.
Excellent communication and project management skills.
Experience in the B2B SaaS industry is highly preferred.

🎪 Content Marketing Manager

Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:

 - We’ve funded over $100 billion in loans for our customers, more than any other fintech
 - We ranked #1 in the U.S. on LinkedIn's Top Startups 2020 and 2021
 - We are Forbes’ Best Online Mortgage Lender for 2023
 - We are USA Today’s Best Mortgage Lenders of 2023, Best for FHA Loans
 - We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
 - And we’re just getting started!

We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive. 

About the team:

In the Underwriting funnel, this team serves as the gatekeepers of the financial integrity, meticulously verifying the collateral and credit documentation seamlessly align with the application and loan origination system, thus granting the final approval.


About you

1. Completing the final underwriting review of the Conforming loans by thoroughly examining collateral and basic credit documents to ensure loans are prepared for closing in accordance with agency guidelines.
2. Analyzing collateral documents such as title, tax certificate, appraisals, and homeowner’s insurance policies to access their influence on Underwriting decisions.
3. Through review of the Automated Underwriting System during final review and ensure that any red flags or special messages are addressed before issuing final review.
4. Ratio calculation during final approval and ensuring the ratio of Loan Origination Software matches with the Automated Underwriting System.
5. Meet production goals while maintaining quality and compliance.
6. Uncover any undisclosed debt or other missing financial information and ensure there is not any potential fraud present in the loan application.
7. Collaborating with Loan team, Underwriters, Collateral, and other cross functional teams to ensure pending loan tasks are completed.
8. Maintain acceptable Quality control standard.
9. Reviewing and clearing the tasks related to Credit, income and assets required before Final approval can be issued.

Requirements:

1. Bachelor's degree with a minimum of 2 years of experience in US Mortgage.
2. Knowledge of Agency guidelines for decision making.
3. Understanding of Credit and Collateral documents.
4. Meticulous attention to detail.
5. Strong data analysis capability and ability to clearly communicate findings to Leadership loan teams and borrower.
6. Knowledge of FNMA and Freddie Mac Guidelines.
7. Detailed understanding of credit report, income, assets, and collateral documents.


🏦 Analyst - Underwriting Services

About Maple:

Maple is a workforce management suite (scheduling, time & attendance, and payroll, with more to come), purpose-built for long-term care and designed for a modern, flexible workforce. We are building this product to help nursing homes transform their labor operations and streamline costs. We also aim to help healthcare workers access new opportunities and build financial health.

We started building the product in early 2023, launched to our first customers in May, and have seen rapid growth since then. We were previously incubated within Clipboard Health (think of a startup within a startup), but spun out as a sibling company in 2024.

Our product thesis outlines our long-term vision. We encourage you to challenge and build conviction in our thinking.

About the role:

We are growing our Engineering team!  

Our engineers have high autonomy and initiative. We expect engineers to talk to customers, and directly weigh in on product and design decisions. 

Currently, our Engineering team is tackling projects including building entirely new workforce management modules (e.g. benefits administration, hiring / applicant tracking), launching powerful new features within our existing modules, and deepening our API integration offering with staffing providers.

We work with a modern tech stack designed for efficiency and scalability. Our frontend is built with React on Next.js, while our backend leverages the power of NestJs. Both the frontend and backend are developed using TypeScript. We use PostgreSQL as our database, which we interact with through Prisma. This setup allows us to build robust, high-performance applications that meet the complex needs of our users.

This role requires an overlap of 5 hours with the PST (UTC-8) timezone. We are also looking for candidates with a minimum of 2 years' work experience.

Relative to other companies, some unique responsibilities include:

Within ~6 months, engineers are expected to be comfortable leading the development of large features that other engineers contribute to. This includes defining the feature’s technical design and coordinating feature launches with our account managers.
Our goal is to build a deeply customer-centric company with rapid feedback loops. In service of this, the Engineering team has a customer support rotation. Every ~5 weeks, an engineer will spend a week directly handling support questions from customers + shipping fixes / improvements.
Code is the main avenue for making an impact, but it isn’t the only one. Engineers also weigh in on broader strategy, train the Sales team on product understanding, and jump in on account management calls.
Why you should apply:

We have the opportunity to meaningfully help both healthcare facilities that serve our elderly, and frontline workers who provide care. 
You get to work with a small, talent-dense team (~10 engineers, ~20 people total), and we get to work with you! We push each other to be excellent, and we value kindness. 
Competitive pay and benefits, including unlimited PTO (this is a high-trust team)
Our application process:

The interview process is designed to simulate the type of work that engineers typically perform on a daily basis. We do not ask deceptive questions, delve into obscure topics, or present academic conundrums. You do not need to dust off your algorithm textbook or grind Leetcode problems to pass our interviews. We are hiring full-stack engineers, but we know you may have specific strengths. Wherever your expertise lies, we’ll tailor your interview questions to match your strengths.

The interview process consists of the following steps:

An asynchronous assessment through Woven
Please note that Woven may show “Clipboard Health” branding. We currently share the same account, so this is expected
Three technical case interviews (each on a different set of skills)
Engineering lead interview
CEO interview 
Each interview is ~45 minutes long. You will receive information about the interview formats and what to expect beforehand, including preparation tips and sample problems.



👨🏻‍💻 Full-Stack Software Engineer

What are we all about?
We are a team of builders and researchers on a mission to empower enterprises and developers worldwide to access and build on decentralized systems.

Our expertise covers several domains: Ethereum and Starknet protocol engineering, layer-2, cryptography research, protocol research, decentralized finance (DeFi), security auditing, formal verification, real-time monitoring, smart contract development, and dapps and enterprise engineering.

Working to solve some of the most challenging problems in the blockchain space, we frequently collaborate with renowned companies, such as Ethereum Foundation, Starknet Foundation, Gnosis Chain, Flashbots, Forta Protocol, Lido, EigenLayer, Open Zeppelin, RISCZero, Aleph Zero, and many more.

Today, we are a 350+ strong team working remotely across 66+ countries.

View all our open positions here: https://www.nethermind.io/open-roles




Vision

Valantis opens the design space of exchanges beyond what is possible in any other framework. Our mission is to keep onchain liquidity as competitive and accessible as possible using the Valantis Protocol as our foundation. Valantis Labs aims to preserve the founding properties of DeFi amongst ongoing paradigm shifts.

Please check out our Introduction to Valantis Article and Website.

Why does that matter?

It is not easy to build or launch a DEX. Beyond the redundancy and security risks of writing smart contract protocols, bootstrapping adoption for a DEX is historically difficult, not purely dependent on merit or efficiency, and overall costly. We want to commoditize the DEX stack to a point where merit and efficiency are the main drivers for liquidity and order flow. This entails:

Lowering the developer entry cost to introduce new DEX designs.

Commoditize order flow through Valantis-specific collaborative Solvers and Solver network integrations making Valantis pools maximally discoverable.

Innovative DEX designs accommodating a changing order flow and liquidity provision landscape.

Creating secure end-user products that offer attractive financial strategies without complexity, built on top of the Valantis Protocol.

Building off chain infrastructure that extends the properties of onchain finance.

At Valantis Labs, we believe the future landscape of onchain order flow will be defined by applications. We are seeking a mid to senior-level Backend Engineer to join our innovative team and lead our backend development efforts. We seek someone who has experience building scalable DeFi or MEV trading systems in Rust, and ideally has led teams in this context.

Key Responsibilities:

Design and develop high-performance API infrastructure and Solver-related scripts/modules that interface with Valantis pools.

Build and maintain off-chain SDKs and infrastructure that enable user-facing interactions with Valantis Pools and respective Modules. Each Module can be a fully-fledged Decentralized Exchange design.

Collaborate on external partner integrations, including integrating with new Solver networks and front-ends to make all Valantis pools discoverable for swaps, and Market Makers that leverage HOT AMM and other Valantis Modules to run advanced liquidity provision strategies.

Ideal Candidate Profile:

3-5+ years of experience in backend development, with a strong focus on building scalable and performant systems in Rust.

Proven experience in DeFi, running MEV strategies in production or related blockchain projects.

Strong understanding of API design and distributed systems.

Reasonable understanding of DevOps: enough to do backend deployments on the cloud by yourself.

Excitement about understanding the unique architecture of the Valantis Protocol and tackling the most impactful problems to enable DeFi to compete with its centralized counterparts.

Compatibility with US and EU time zones.

What we look for:

A versatile engineer comfortable working across multiple domains, from cloud infrastructure to blockchain development.

Self-motivated individual capable of autonomously solving complex challenges.

Comfortable implementing novel products with evolving requirements.

Strong communicator who values clear and frequent team interactions.

Commitment to upholding best practices in engineering, security and system design through documentation and respect for processes.

Passion for DeFi and a desire to contribute to the future of onchain liquidity and order flow.

What We Offer:

Opportunity to work on cutting-edge DeFi technology that is reshaping the onchain economy.

Collaborative remote work environment with team members across multiple time zones with opportunities to work in person at will.

Competitive compensation and the chance to be part of a funded, ambitious startup.

👨🏻‍💻 Senior Backend Engineer

Karat helps companies hire top engineering talent with confidence. As an end-to-end hiring solution, we work with organizations to improve the quality, efficiency, and equity of their technical hiring process. Global leaders like Walmart, Atlassian, and Citi rely on Karat to conduct hundreds of assessments and interviews every day through a powerful combination of human expertise and innovative technology. Our mission is to make every interview predictive, fair and enjoyable so we can unlock opportunity -- for everyone. We’re a passionate, focused, human-centric team, and we want you to join us!

Come join our GTM Operations Team
Our GTM Operations team is committed to creating and executing strategies to help achieve revenue goals and deliver the highest quality experience for our customers. We build and execute the engine that connects all teams in GTM. 

What you will do
As a Business Analyst II, you will collaborate with the Company’s global Go-to-Market team to understand their needs and translate them into actionable solutions focused on optimizing the sales enablement function. Evaluating and identifying trends by analyzing industry data (the Company’s as well as external market data), you will compile, analyze, and report sales data in order to provide actionable insights that guide the Company’s Sales and Marketing teams.

We are looking to hire this position out of India, in either Bangalore, Hyderabad, or Mumbai. Working hours will be predominantly IST with required internal meetings that align with timezones in the U.S. (Standard hours will likely be 2:00 pm IST to 12:00 am IST, Monday through Friday).

Sales Enablement / Business Analytics (90%)

Provide general sales operations support by owning various GTM meeting agendas, taking minutes, and following-up on various action items from meetings.
Support the Company’s GTM leadership by ensuring alignment on GTM strategies and objectives.
Analyze business needs and solutions in order to devise strategies and facilitate stakeholder collaboration effectively and efficiently.
Work closely with Revenue Enablement to implement improvements to processes within the GTM function.
Provide data-driven insights to cross-functional stakeholders, relying on both internal Company data and external market trends.
Analyze performance data, provide insights, and maintain dashboards and reports to improve Company performance and efficiency.
Support various GTM initiatives and act as a liaison to ensure cohesive and coordinated efforts across the sales and client cycles.
Go-to-Market Executive Support (10%)

Provide administrative support to the Company’s Chief Revenue Officer (CRO) in day-to-day calendar management.
Submit the CRO’s business expenses.
Oversee the CRO’s business travel logistics, ensuring alignment with the Company’s Travel and Expense (T&E) Policy.
The experience you will bring
2+ years of professional work experience as a Business Analyst or in Go To Market (GTM) Operations  or Strategy and Operations teams
Proficiency in Salesforce Administration strongly preferred
Strong organizational abilities to track complex projects, deadlines and team deliverables
Experience working on market research projects a plus
Ability to complete tasks with a sense of urgency and high degree of proficiency
Working experience in a fast-paced environment with changing priorities and needs
Proven ability to interact in a professional manner with both internal and external stakeholders at all levels (including Executive leadership)
English written and spoken fluency is required

🤹🏼 Business Analyst II

JOB SUMMARY: As a Senior engineer, you’ll build a world-class content-viewing experience for our customers by solving complex technical problems and building systems that run at an enormous scale. You are expected to design and deliver high-quality distributed applications and keep an extremely high operational excellence bar to provide a seamless experience to our customers.

At Disney+ Hotstar, we're on a mission to deliver delightful experiences to our 500+ million customers across the globe. Our technology spans 25+ countries, with more on the horizon. The Customer Experience (CEX) team manages the entire customer journey, from signup to personalized content viewing on a wider range of consumer devices. The fast and intuitive experiences cater to different user segments, including mobile, tablet, and living room viewers. Backed by distributed services, we innovate through experimentation and data-driven decisions. We are dedicated to ensuring an exceptional and seamless viewing experience for our users across all devices (including mobiles, TVs, set-top boxes, and dongles) and platforms. This team is critical in enhancing video quality, performance, and user interaction, focusing on delivering high-quality content with minimal disruptions.

REPORTING TO: Engineering Manager
KEY RESPONSIBILITIES:
You will influence how we build individual features and products, and bring in best practices and patterns that can be used for the engineering lifecycle for the Android discipline
As a senior engineer, you will also work closely with your Engineering and Product Managers to influence the roadmap to achieve the objectives and key results
Take ownership of our continued efforts to scale mobile app development across Engineering, providing valuable insight on how we can refine our processes and tools to support additional contributors in our architecture and code
Drive feature development for our well-renowned apps for smartphones and tablets
Take ownership of end-to-end product quality, from developing and designing to maintaining core app frameworks that help make the apps more reliable and delightful
Create prototypes of new ideas and explore new technologies at the forefront of mobile technology
Conduct performance profiling, analyze bottlenecks, and recommend optimizations to enhance app efficiency and responsiveness
Collaborate with cross-functional teams to identify and assess areas of technical debt within our software systems
Support and mentor software engineers by providing advice, coaching, and educational opportunities
SKILLS & ATTRIBUTES FOR SUCCESS:
Experience in Android mobile native applications development with a sound understanding of Android Architecture, Framework, Android SDK, Kotlin/Java, Android Studio IDE
1+ years of solving low-level design problems in distributed systems Experience in UI components & controls; Jetpack Compose, Action Bars, Widgets, Fragments, etc
Experience in basic components of Android: Activity, Services, Intent, Broadcast Receiver, Content Provider
Good working experience on Web Service Integration ( REST, JSON) & cloud technologies - AWS, GAE, Firebase
Familiarity with video encoding and delivery technologies - protocols, containers, codecs, etc. is a plus
Should have a strong technical background, excellent problem-solving skills, and a passion for delivering high-quality software
Deep understanding of performance metrics and improvement strategies for the app


👨🏻‍💻 Senior Software Development Engineer - Android

We're looking for a motivated Sales Executive to drive revenue growth and expand our customer base. In this role, you'll have the opportunity to showcase your sales skills, meet challenging targets, and contribute to the success of our organization.

Responsibilities:

Making outbound calls to prospective clients.
Handling and overcoming objections
Lead entry, accurate attention to detail is essential.
Requirements:

Have prior experience in B2C/B2B Sales or Sales Support, in a high volume, high quality environment
Relevant Sales experience of at least 2 years in a similar role selling in a B2B or B2C environment.
Experience with inside sales or remote sales/telesales is preferred.
Have attained more than just the minimum target goals for the past 3 quarters
Energy and excellent ability to communicate with customers.
Excellent command of the English language - comprehension, spoken and written.
Be self starting and self motivated
Be agile in approach
Be concise and precise
Type quickly and well
Have a go-getter attitude and proactive approach
To Be Eligible To Apply, You Will Need



A stable internet connection of at least 10 Mbps up and down.

A laptop or desktop, PC or Mac or Linux based operating system, dual core processor with at least 8GB or RAM.

A webcam and headset.

A quiet place to work.

💰 Sales Executive

WHO WE ARE

At eigital, we are at the forefront of helping brands navigate and anticipate change. We don't just envision the future; we actively shape it. In today's digital landscape, it's not just about having a great website or social presence—it's about creating omni-channel platforms that enable brands to connect with their audience comprehensively.



WHAT WE ARE LOOKING FOR

We seek highly skilled Sales Demo Managers who can drive our sales efforts and cultivate relationships with key clients. The ideal candidate will possess skills that build strong connections with strategic partners, understanding their needs, and effectively promote our solutions to achieve mutual success.



Roles and Responsibilities: As a Sales Demo Manager, you will be responsible for driving sales initiatives and fostering relationships with key clients. Your responsibilities include developing a deep understanding of client requirements, cultivating and expanding relationships with existing clients, ensuring prompt delivery of products and services, addressing client issues and concerns, identifying upselling opportunities, generating and nurturing new sales leads, preparing progress reports and forecasts, providing proactive guidance and training to clients, and collaborating closely with the senior management team to execute business plans.



KEY RESPONSIBILITIES

Develop a comprehensive understanding of client requirements, particularly within the realm of POS billing software for restaurants.
Ensure prompt delivery of products and services to clients, serving as the primary liaison between clients and internal teams.
Address and resolve any issues or concerns raised by clients, maintaining a high level of trust and satisfaction throughout the partnership.
Proactively identify opportunities for upselling or cross-selling, contributing to revenue growth and fostering client retention.
Develop a nuanced understanding of client processes and needs, exploring innovative ways to add value to client accounts.






KEY REQUIREMENTS

Minimum of 2-4 years of experience in sales &  product demo. 
Experience in providing demo on restaurant POS software or related solutions.
Experience in oral and written communication with Restaurant experience.
Proficiency in sales techniques and solution-based selling approaches.
Excellent communication and interpersonal skills, with the ability to build rapport with stakeholders at various organisational levels.
Strong organisational skills and attention to detail.
Proficient in problem-solving and negotiation techniques.


PREFERRED QUALIFICATIONS

Experience in SaaS, inside sales, restaurant, hospitality, and food service industry.
Knowledge of POS Billing Software Operations is always a plus. 
Prior exposure to startup environments, demonstrating adaptability and an entrepreneurial mindset.


How eigital Works

Flexible full-time work schedule
Usage of TimeDoctor (time and task tracking software) is mandatory for all team members; please ensure you're comfortable with this before applying.
This role is intended for highly skilled Sales Managers only; please do not apply if you do not meet this criterion


ABOUT eigital

eigital, an accelerated startup operating under the umbrella of ideaTree, is a leading global development partner that helps brands navigate and anticipate technological changes. Our mission is to assist brands in building an omnichannel platform, enabling them to approach their audience holistically in the digital landscape.



💰 Sales Demo Manager

As an On-Device Machine Learning (ML) Frameworks Engineer, you will play a crucial role in developing and optimising machine learning models to run efficiently on various devices such as smartphones, tablets, AI PC and embedded systems. Your work will involve collaborating with cross-functional teams to integrate ML models into applications, ensuring they are both effective and resource-efficient. This role is vital in pushing the boundaries of what's possible with on-device AI, contributing to the enhancement of user experiences and the innovation of new features.
Responsibilties
Optimize machine learning models, ML Graph Conversion Stack & ML Inference Stack for deployment on edge devices.
Develop and maintain OnDevice ML Inference Framework for specialized and general purpose processors
Collaborate with software engineers, data scientists, and product managers to integrate ML solutions into products.
Implement techniques to ensure efficient inference and minimal resource consumption on target devices.
Conduct performance evaluations and continuous improvement of ML models & Inference pipeline post-deployment.
Stay updated with the latest advancements in on-device ML technologies and frameworks.
Troubleshoot and resolve issues related to ML model deployment and execution on devices.
Qualifications
Strong programming skills in languages such as C++, C and Python
Must have experience with in-depth working and core implementation of machine learning frameworks such as TensorFlow Lite, PyTorch Mobile, ONNX or Core ML
Strong experience and proven track record with intrinsic level (SIMD, NEON, AVX) implementation for optimizing compute and memory algorithms
Proven track record of deploying ML models on edge devices and optimizing them for performance and memory
Familiarity with performance profiling tools and techniques for mobile and embedded platforms.
Solid understanding of computer architecture and hardware acceleration techniques.
Effective communication skills and the ability to work collaboratively in a team environment.
Bachelor’s or Master’s degree in Computer Science, Electronics Engineering, or a related field

👨🏻‍💻 Senior Software Engineer - On-Device ML

As a Senior DevOps Engineer at Dynamo AI, you will play a crucial role in ensuring the smooth and efficient operation of our production environments. You will be responsible for building and optimizing our CI/CD pipelines, managing our AWS infrastructure, and overseeing the deployment and maintenance of our Kubernetes clusters. Your role will also involve implementing robust monitoring and alerting systems, maintaining security and compliance standards, and managing infrastructure costs effectively. Your expertise in cloud infrastructure, CI/CD automation, Kubernetes, and security best practices will be essential in driving Dynamo AI's success.
Responsibilities
CI/CD Automation: Build and improve our CI/CD pipelines using Jenkins and the shared library, ensuring efficient and reliable deployment processes. Manage our CD processes using ArgoCD, with an "apps in apps" approach, ensuring seamless deployment of applications.
Production environment setup and maintenance: Manage our entire AWS infrastructure using Terraform, ensuring adherence to best practices. Manage networking configurations, Kubernetes clusters, API Gateway, etc.
Production environment monitoring: Implement and manage monitoring and alerting using the kube-prometheus stack, ensuring high availability and performance. Utilize Fluentd, Kafka, and Elasticsearch for logging and analytics, ensuring comprehensive visibility into our systems.
Production Security and compliance: Implement and maintain security best practices across the production and corporation environments, ensuring compliance with industry standards and regulations. Work with the larger engineer team to handle production incidents and perform root cause analysis. Ensure rapid response and resolution to minimize the impact.
Cost management: Monitor and manage the cost of our infrastructure, implementing cost-saving measures. Ensure efficient use of resources without compromising on performance and reliability.
Collaboration with software engineer team: Work closely with software development teams to understand their needs and communicate the plans. Document infrastructure and processes, ensuring clear and concise documentation.
Qualifications
4+ years in DevOps or related field, with a proven track record of designing, implementing and managing cloud infrastructure on AWS or similar cloud service providers.
Proficiency in IaC and CI/CD automation tools including Terraform, Jenkins, ArgoCD, etc.
Strong expertise in managing Kubernetes clusters. Proficiency in Kubernetes, Helm, operators, Prometheus, Kafka, Elasticsearch, Kong API gateway, etc.
Advanced programming skills in Python and Bash.
Excellent analytical and troubleshooting skills.
Strong communication skills, with the ability to work in a team-oriented environment, and a proactive attitude.
Deep understanding of networking concepts and protocols is highly desirable.
Solid understanding of security best practices and compliance requirements is a significant advantage.

♾️ Senior DevOps Engineer

Dynamo AI is seeking talented software engineers to lead the development of AI features across our web apps, web browser extensions, and applications on edge devices. You will join our team to build the best LLM guardrail system in the market, by exploring the boundaries of what’s possible with our AI solutions, and finding innovative ways to build easy-to-use, performant and secure AI solutions for our customers.
Responsibilities
Design and Develop a client-server mode LLM guardrail system: Work with the team to design and develop the entire system, which spans across the cloud and millions of edge devices.
Web apps and web browser extensions: Develop and maintain web applications and web browser extensions (Chromium, etc.) to seamlessly integrate AI guardrail functionalities into the web browsers.
On-Device Applications: Develop and maintain applications ensuring seamless integration with enterprise applications (MS Office, etc.) to guardrail the LLM functionalities.
Deliver best product in the market: Develop robust, performant and secure software that can be used in production for millions of users. Practice great engineering excellence and ensure high product quality.
Closely collaborate with Teams: Work hand-in-hand with leadership and other teammates to prioritize and execute on our product roadmap.
Closely interact with customers: Directly work with customers to evolve the product and fix issues.
Qualifications
2+ years of full-time experience on designing and building production-ready distributed systems.
Strong coding skills in C++ and JavaScript.
Proficiency in modern web technologies, such as React and Electron.
Experience with AI platforms and technologies, including generative models and LLMs.
Understanding of the Windows OS, and the Win32 API.
Comfortable and eager to meet stakeholders and customers, and develop an understanding of their problems to ensure we're building the right solutions.
Problem-Solving Abilities: Excellent problem-solving abilities and a commitment to innovation and continuous improvement.
Communication: Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.

👨🏻‍💻 Software Engineer - Full Stack

Join our team at Dynamo AI as an Software Engineer in Testing, where you'll play a key role in advancing our AI-driven solutions through innovative testing automation. We're looking for a skilled professional who can be responsible for our QA process, design and implement testing automation frameworks for the engineering team. Your expertise will be crucial in ensuring the reliability, performance, and scalability of our AI technologies.
Responsibilities
Product QA: Lead the QA process for our releases. Guide the engineering team in validating the functionalities and performance of our product.
API Testing Automation: Develop automated tests for APIs using tools like Postman or similar frameworks to validate functionality, performance, and reliability.
UI Testing Automation: Create automated UI tests using tools such as Selenium or Puppeteer to ensure consistent user interface functionality across platforms and devices.
Automation Framework Development: Collaborate with the DevOps team to design and build test automation frameworks tailored for testing Kubernetes-based ML services to ensure robustness and scalability.
Continuous Improvement: Continuously enhance testing processes and methodologies to improve efficiency, reliability, and test coverage.
Documentation: Document test cases, procedures, and results comprehensively to ensure clarity and maintainable testing processes.
Qualifications
Bachelor's degree in Computer Science or a related field (or equivalent experience).
2+ years of experience in software testing and automation framework development.
Proficiency in test frameworks such as Postman, Selenium, and Puppeteer.
Solid coding skills in Python and TypeScript.
Strong sense of responsibility and a commitment to continuous improvement.
Experience in developing CI/CD systems is a plus.
Familiarity with Kubernetes and containerized environments is a plus.


👨🏻‍💻 Software Engineer - Testing

Interface.ai is a leading Conversational AI SaaS company focused on providing cutting-edge solutions to the financial services industry. We serve close to 100 financial institutions today. We are one of the fastest-growing AI + financial technology companies in the industry, and we have grown 1800% in the last one year and recently featured as one of the top 100 fastest-growing fintech companies in Silicon Valley. Our mission is to empower every financial institution to scale efficiently and help its customers achieve financial wellness.

Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. We are 160+ people strong with employees spread across India and US locations.

 

Do You Make the Cut?

As a Support Manager, you will be responsible for:

Managing the customer support department’s day-to-day functions.
Responding to escalated customer support issues.
Implementing customer support processes to enhance customer satisfaction.
Formulating and revising customer support policies and promote their implementation.
Informing the team of all new information related to products, procedures, and trends.
Assessing support statistics and preparing detailed reports on the findings.
Interviewing and hiring new employees.
Overseeing and evaluating the team's ongoing training efforts.
Delivering performance evaluations and following the disciplinary process according to company policy.
Affinity for multitasking with precision.
Proven experience as a customer support specialist, preferably within a similar environment.
Deploy and reproduce customer issues on a lab / test environment to isolate deviation in expected against deployed product feature behavior.
Maintain and manage customer test environments for further problem replication.
Experience working in an agile team environment and proficient understanding of code versioning tools, such as Git
Handle escalated issues which are usually mission critical and technically complex which of include providing timely updates and analysis.
Creating JIRA and then Follow up with engineering team/product management team/ release management teams for addressing the technical road blocks that customer's hit.
Learn the niche features while the technology to help the internal teams ramp up.
Creating knowledge base for Product Playbook / FAQ’s
Being a technical lead point-of-contact for stakeholders, work with them on case trend analysis for the inputs in Product Quality Review (PQR)
Interface with the relevant business Units to identify defects and file bugs/feature requests involving the relevant development team for a fix.
Monitor key metrics related to product quality and drive initiatives to achieve related goals and improve product quality
Review, investigate, and resolve complex technical member cases within the target SLAs
Monitor and analyze reporting and dashboards to quickly identify issues and take corrective action when needed
Report on escalation trends, top issues, and improvement opportunities
Partner with Product & Engineering stakeholders to drive quality improvement initiatives and deliver the best member experience possible
Effectively manage project scope by ensuring any changes to scope are documented and approved
Lead, coach, and motivate project team members on a proactive basis
Ability to work in flexible working hours/Shifts
 

Requirements

Are extremely self-motivated
Have a growth Mindset
At least 3 years of experience as Manager role with a total of 10+ years of overall experience.
Proven experience in a technical support management role, preferably in a global environment.
Excellent communication and interpersonal skills, with a customer-focused mindset.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Passionate about the possibilities at the intersection of AI + Banking
Strong in technical skills building L2/L3 level support system.
Work with customers to troubleshoot and resolve complex software issues
Would build the process for solving tickets on time
Develop Support Processes of 24/7 availability.
Dashboards and analytics for Business Review.
Mentor junior engineers / developers in best practices, providing guidance for implementation strategies.
Experience working with off-shore teams is required
Experience working on a virtual/global team is required
Good to have Banking domain experience
Good to have experience in defining project KPI


🦸🏻 Technical Support Manager

Cprime, a Goldman Sachs and Everstone Capital portfolio company, is more than just a full-service consulting firm – we are your strategic partner for driving innovation and agility in your business. Cprime is trusted around the globe to provide strategic and technical consulting, coaching, and training to businesses leading their industry in digital transformation. With over two decades of experience, we have honed our expertise to help organizations adapt at the speed the market demands. In a world where every business is reliant on software, it’s time to embrace change, or be left behind.

We’re more than consultants; we’re passionate problem solvers on a mission to help your organisation thrive in a technology-driven world. We’ve created a dynamic environment with strong innovation where growth is encouraged and diversity is celebrated. We continuously challenge each other to work smarter and adapt new ideas. Our Cprimers are given the flexibility to work, opportunities to collaborate, and have fun along the way.

The Learning Administrative Specialist plays a pivotal role in supporting the day-to-day seamless functioning of Cprime’s Learning Team in North America. This role involves handling various administrative tasks, ensuring efficient operations, and contributing to the delivery of high-quality courses and learning experiences for our customers and clients. While this position primarily entails routine and task-oriented responsibilities, it is imperative that the Learning Administrative Specialist can confidently operate in a dynamic environment - where no two days are the same. An effective Learning Administrative Specialist will excel in standard processes while also adapting to the team’s evolving needs. 

This role's hours will be 6:30pm-3:00am IST to overlap with the US EST time zone. The person would need to be located in Chennai or Bangalore, but can work remote. (not for instance live in a different city and travel in when needed for events)
What you will do:
Assist Learning Managers in handling client needs, including but not limited to:  uploading session rosters in Salesforce, generating reports (attendance, learning credits, program analysis, certifications, etc.)  and collaboratively addressing other client-related requirements.
Customize templates (PPT) for pre/post course calls and monthly/quarterly business reviews, ensuring all relevant information is accurately presented.
Maintain accurate documentation and enrollments for Scaled Agile, Scrum Alliance, and IC Agile training programs. This includes tasks such as creating, editing, and/or canceling sessions, license procurement, uploading student rosters, and summarizing certification data on a weekly/as needed basis.
Keep track of pre-purchased licenses and provide recommendations for when to purchase additional licenses (IC Agile)
Order printed workbooks and other materials, as requested, for in-person and virtual sessions and document shipping information appropriately.
Monitor lab environment costs and efficiencies, providing regular reports on findings.
Obtain travel and expenses for in-person sessions and verify they are entered into Salesforce and Projector.
Code all invoices and receipts for licensing/certification purchases, shipped training materials, applicable instructor travel, and lab costs in the appropriate system (Expensify, Excel, Google Sheets, Confluence).
Evaluate post-course feedback, prioritizing the escalation of negative reviews while highlighting positive comments.
Acquire proficiency in the Learning delivery process for both private and public sessions through learning and comprehension.
Ensure prompt response to inquiries and requests by utilizing Slack and email communication channels.
Create and maintain process documentation in Confluence.
Format and export courseware in its final version for student materials in accordance with Cprime brand and copyright requirements, and update materials in Sharefile and Salesforce.
Work in collaboration with the Finance Team to support invoicing in Projector and awareness for unique client needs, investigate and resolve client billing questions, and reconcile payments.
Coordinate daily and weekly schedule updates and ensure timely notifications of session cancellations to the Learning Partners.
Upload bulk orders from the Learning Partners.
Adjust public sessions and course information in Salesforce as needed.
Qualifications and Skills:
More than two years proven professional work history working remotely during East Coast United States business hours (ie. night shift until 3am).
Ability to communicate in real time and effectively with United States-based team.
Professional-level English skills or higher, written and verbal communications skills that are well-articulated.
Effective organization and time management skills.
High-level attention to detail.
Adaptable and quick to learn internal processes, systems, and technologies. 
Proven record of being self-motivated, reliable, and having a strong work ethic.
Successful when working in an autonomous work atmosphere.
Proactively asks questions for clarification and provides detailed feedback regarding onboarding and new task requests. 
Able to retain information to perform duties quickly and accurately.
Capable of prioritizing and taking ownership of assigned responsibilities.
Proactive, responsive, and solution-focused when addressing challenges.
Works well independently and as part of a cross-cultural and cross-functioning team.
Fosters a problem-solving mindset and commitment to professional growth.

Nice to Have:
Previous business administrative experience in a corporate environment
Experience using the following programs: Salesforce, Zoom, Slack, PowerPoint, Excel, Word, Adobe Acrobat, Sharefile, Confluence, Projector and/or Expensify.
Knowledge of Agile methodologies
Experience working with certification organizations such as Scaled Agile, Scrum Alliance, and IC Agile

Education and Certifications:
Bachelor’s Degree or equivalent work experience

⚙️ Learning Administrative Specialist

About Us 
Finance in a box is a Accounting & Financial Consulting firm based out of California, USA. Our mission is to enable our clients' success through scaling their G&A operations by providing high-value, high-integrity services and solutions.

Job-Overview
Job Title : HR Manager
Job Location : Remote
Job Shift : US PST Shift (8pm-5am, IST)

We're currently looking for an HR Manager to join us and expand our team. We encourage people to bring the full breadth of their talents, experience, and personal style to make an impact on the clients we serve. We develop outstanding professionals and leaders who grow with our firm and gain the experience and training needed to build a great career.
Responsibilities and Duties
Develop and implement HR policies and procedures in compliance with Indian & US labor laws, ensuring alignment with the organization's global HR framework.
Manage the full employee lifecycle, including recruitment, onboarding, performance management, employee relations, and offboarding processes.
Provide guidance and support to employees and managers regarding HR policies, procedures, and employment-related issues.
Maintain and update employee records, ensuring accuracy and confidentiality in compliance with applicable data protection regulations.
Stay abreast of changes in labor laws, industry trends, and best practices to ensure the organization's HR practices remain compliant and competitive.
Coordinate and deliver employee training programs to enhance skills, promote employee development, and ensure compliance with legal requirements.
Manage compensation and benefits programs, including salary administration, benefits administration, and performance-based rewards.
Stay up to date with emerging HR technologies and tools, recommending and implementing appropriate solutions to enhance HR efficiency and effectiveness.
Oversee India and US payroll.
Scheduling our team of professionals on client engagements to optimize utilization and reporting on utilization and client time.
Preferred Qualifications
Bachelor's degree in Human Resources, Business Administration, or a related field.
Minimum 10 years of experience as an HR Manager, preferably with prior experience in managing HR operations for a US-based company.
Thorough knowledge of Indian & US labor laws, employment regulations, and statutory compliance requirements.
Strong understanding of HR best practices, employee relations, performance management, and talent acquisition strategies.
Excellent communication and interpersonal skills to effectively interact with employees at all levels, ensuring a positive work environment.
Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
Knowledge of cultural nuances and an inclusive approach to work with a diverse workforce. · Experience with Keka, Notion & professional service organization preferred.
Prior experience of working in a startup is a plus.
Benefits
Financial : Provident Fund
Work-Life Balance : Paid Time Off (PTO)
Employee Incentives : Leave encashment
Health : Health Care & Dependent Care
Remote Work : Work from home

🫂 HR Manager

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Bookkeeper to start immediately!

Duties and Responsibilities include but are not limited to:
1. Monitoring contracts and agreements with vendors, consultants, banks, tenants, contractors, municipalities, etc.
2. Perform account receivable functions, including invoicing, deposits, collections, and revenue tracking.
3. Conduct reconciliation of all accounts on an as-needed basis.
4. Manage data entry and oversee bank reconciliation process.
5. Gather data for the preparation of monthly reports to track company financials.
6. Prepare balance sheets, financial statements, and payroll documents.
7. Maintain strict confidentiality of company books and records.
8. Ad hoc tasks

Qualifications:
• At least 1 year proven experience as a bookkeeper with international clients
• Someone with knowledge of US Taxation is preferred
• Excellent English communication skills, both written and verbal
• Solid understanding of financial/accounting terminologies and practices
• With a good background in Quickbooks, Asana, and Excel
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive attitude 
• Able to work on a graveyard shift

Technical Requirements:
• USB Headset with Noise Cancellation feature
• Working Webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps wired connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits:
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule: US work hours (20-40 hours per week)
Location: This is a remote job
Salary: This is based on your experience and skills.


Please note:
• Only qualified candidates will be invited to take the assessment & scheduled for an interview.

🏦 Bookkeper 

About HighLevel:  
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/
YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:
Work with scale, our infrastructure handles around 30 Billion+ API hits, 20 Billion+ message events, and more than 200 TeraBytes of data

About the role:
Seeking a seasoned Full Stack Developer with hands-on experience in Node.js and Vue.js (or React/Angular). You will be instrumental in building cutting-edge, AI-powered products along with mentoring or leading a team of engineers.

Team-Specific Focus Areas:

Conversations AI:
-Develop AI solutions for appointment booking, forms filling, sales, and intent recognition
-Ensure seamless integration and interaction with users through natural language processing and understanding

Workflows AI:
-Create and optimize AI-powered workflows to automate and streamline business processes

Voice AI:
-Focus on VOIP technology with an emphasis on low latency and high-quality voice interactions
-Fine-tune voice models for clarity, accuracy, and naturalness in various applications

Support AI:
-Integrate AI solutions with FreshDesk and ClickUp to enhance customer support and ticketing systems
-Develop tools for automated response generation, issue resolution, and workflow management

Platform AI:
-Oversee AI training, billing, content generation, funnels, image processing, and model evaluations
-Ensure scalable and efficient AI models that meet diverse platform needs and user demands
Responsibilities:
REST APIs - Understanding REST philosophy. Writing secure, reusable, testable, and efficient APIs.
Database - Designing collection schemas, and writing efficient queries
Frontend - Developing user-facing features and integration with REST APIs
UI/UX - Being consistent with the design principles and reusing components wherever possible
Communication - With other team members, product team, and support team
Requirements:
Expertise with large scale Conversation Agents along with Response Evaluations
Good hands-on experience with Node.Js and Vue.js (or React/Angular)
Experience of working with production-grade applications which a decent usage
Bachelor's degree or equivalent experience in Engineering or related field of study
5+ years of engineering experience
Expertise with MongoDB
Proficient understanding of code versioning tools, such as Git
Strong communication and problem-solving skills

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