LivePerson is a technology company that develops online messaging and chatbots for businesses to communicate with their customers.

LivePerson

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview 

In this role as a Software Development Engineer III - Full stack or BE, you will be a highly contributing member of a core engineering team working to build the LivePerson Voice offering expertly integrating it into the existing LivePerson offering and different contact center solutions. In this role, you will be exposed to new technologies and architectures, will work with Principal engineers and architects to design and execute new solutions. You must be a team player, motivated, ambitious and eager to grow through build and successful delivery of industry-shifting products.

You Will

Learn new technologies and architectures, including work with LivePerson’s award winning Voice AI solution, Integrations with contact center providers like Avaya, Cisco, Amazon Connect, voice based telephony, and new product development. 
Work with Product Management and leadership to bring your engineering experience to the table and ideate new features and functionality
Help to create reliable, scalable, high performance software solutions deployed in a public cloud environment using the latest software, automations and testing tools available.
Work on complex system software, is customer-centric, and feels strongly about building good software as well as making software achieve its operational goals.
Develop Java based backend services
You Have

8+ years of experience building successful large scale production software systems
5+ years of experience in Java programming - MUST
2+ years of experience integrating with third-party APIs  - MUST
3+ years Experience debugging/testing distributed microservice applications - MUST
3+ year of experience with  technologies such as Kafka, Redis and NoSql - MUST
3+ years of Experience building RESTful microservices  - MUST
Experience building voice applications is a plus
3+ years of experience in Kubernetes (cluster, load balancer), Google Kubernetes  
Experience in Cloud Computing Technologies like GCP, AWS is a plus
Benefits

Health: Medical, Dental, and Vision
Time away: Vacation and holidays
Development: Generous tuition reimbursement and access to internal professional development resources.
Equal opportunity employer


👨🏻‍💻  Software Development Engineer III

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

Senior Compliance Analyst  is a key member of the Global Security Team supporting the execution of LivePerson’s global GRC program. The purpose of this position is to provide information security and compliance knowledge for support and implementation of the information security GRC program.

Responsibilities require knowledge to ensure effective compliance to regulations; 3rd party vendor management experience, control testing; awareness and education; and development of policies, standards and guidelines to align with the LivePerson Global Security Team’s mission - “To enable LivePerson, to be LivePerson  - Securely”.

Our Compliance Analyst reports to the GRC leadership team and are a part of LivePerson’s highly talented and Global Security Team.

You will:

Duties and Responsibilities:

Compliance

Collaborate with LivePerson teams to ensure we are implementing security best practices that meet relevant regulatory compliance requirements. 
Support the strategy for managing an increasing number of audits, compliance checks and assessment processes. 
Assist in the testing and analysis of the LivePerson control environment against industry and regulatory governance frameworks.
Audit

Work with the respective audit teams to obtain necessary evidence information for audits/assessments and certifications.
Provide guidance, evaluation and advocacy for all audit responses.
Shared Responsibilities

Support GRC team with other standard daily processes/ticket requests, as need arises.
Provide assistance in the 3rd Party Vendor Management program.
Assist the team to build and manage the security awareness program. This can include sending mass email communications, validating the content of the training is sufficient, providing reports for compliance/audit requirements.
Maintain excellent relationships with all business partners and provide a consistent perspective that continually puts LivePerson into the best security posture possible. 
Perform other duties as assigned to ensure the smooth functioning of the Global Security Team and maintain the reputation of LivePerson as a valued business partner to its customers.
You have:

Required Qualifications

Minimum of 4 years experience in a compliance and or IT security environment.
Knowledge of information security risk management frameworks and compliance practices (e.g., PCI DSS, HITRUST, SOC 2, ISO27001, NIST 800-171 etc.).
Excellent interpersonal communication, and presentation skills, including formal report writing experience for all levels of management.
Adept at understanding business focus and processes with the ability to inject GRC concepts into the business through teamwork and influence.
Exceptional oral and written communication skills to be used with all levels of management, across various business units, and both internally and externally, with an ability to express information security concepts in simplified terms.
Operate with a high degree of independence with regard to daily projects and duties as assigned.
Candidates must be willing to undergo background checks to verify their identity, character, qualifications, skills and experience.
Preferred Qualifications

Experience in a SaaS environment.
College degree in Information Technology, Computer Science or a related field, or equivalent experience.
Advanced security qualifications such as CISSP, CRISC, CISM, GIAC, CDPSE or CIPM or equivalent experience.
Certifications and degrees are always welcomed, but don’t let not having them stop you from applying, as equivalent experience and knowledge can meet these requirements as well. 
Benefits:

Health: medical, dental, and vision
Time away: vacation and holidays
Development: Generous tuition reimbursement and access to internal professional development resources.
Equal opportunity employer


Remote Jobs at Liveperson

👨🏻‍💻 Software Development Engineer III

⚙️ Senior Compliance Analyst

About LivePerson