Certify is a leading provider of expense management software and travel booking solutions.

Certify

	
About Certify:

We are on a mission to change how the US healthcare industry deals with provider data. Our goal is to reduce the cost of healthcare by streamlining access to provider data and reduce administrative and regulatory burden on healthcare organizations.

Certify is revolutionizing the healthcare industry by laying the infrastructure upon which the next generation of provider-centric applications (network adequacy, accuracy, provider utilization, etc.) will be built. As innovative digital health plans and provider care models continue to scale and challenge traditional care models, the need for a centralized data infrastructure has never been greater. Our platform will support the future of healthcare innovation by becoming the source of truth of provider data, and making that data easily accessible and actionable for the entire healthcare ecosystem.

We have built an API-first, UI-agnostic, end-to-end provider network management platform automating licensing, enrollment, credentialing, and network monitoring. With direct integrations into 100’s of primary sources, we are uniquely positioned to enhance visibility into the entire provider network management process. Our team has more than 25+ years of combined experience building provider data systems at Oscar Health and are backed by top-tier VC firms who share our vision of creating a one-of-a-kind healthcare cloud that removes the friction surrounding provider data.

At Certify, we pride ourselves on fostering a meritocratic environment that ensures every voice has an opportunity to be heard. Founded on the principles of trust, transparency and accountability, we aim to challenge the status quo at every step and are looking for purpose-driven team members to share our journey in redefining Healthcare data infrastructure. 

About the role:

As the Customer Success, you will be responsible for building out all of Certify’s customer success workflows and processes, and will be responsible for building out the Customer Success organization as we scale. This includes setting the vision for the team and identifying the key roles to be hired. This role will be crucial to both supporting our ongoing operations and to managing our client relationships. This is a fully remote position and will initially report to the VP of Business Development.
What You'll Do
Client Relationship Management: Maintain and grow enterprise level relationships with existing customers by understanding their business needs and helping them achieve their goals with our products or services.
Client Support: This position is the primary point of contact for customer inquiries, providing timely and effective solutions to any issues or concerns customers may have.
Product Expertise: Develop a deep understanding of our products/services to communicate their benefits and functionalities to customers effectively.
Client Retention: Implement strategies to reduce churn and improve client retention rates. Proactively identify at-risk clients and work to resolve issues before they lead to churn.
Feedback Loop: Collect and analyze client feedback to improve product development and client experience. Work closely with the product and development teams to ensure customer needs are being met.
Training and Resources: Create and deliver training sessions, webinars, and other educational resources to help client maximize their product use.
Metrics and Reporting: Track key performance indicators (KPIs) related to customer success, such as customer satisfaction scores, renewal rates, net promoter scores (NPS), turnaround times, SLA’s and more. Prepare and present reports to management.
Cross-functional collaboration: Work with sales, operations, implementation, product development, and support teams to ensure a seamless client experience and effective problem resolution.
Benefits of Working at Certify
Unlimited PTO policy with a mandatory minimum of two weeks off 
No meeting Thursdays so you can stay heads down to get work done

🦸🏻 Customer Success Manager

ABOUT CERTIFY:

We are on a mission to change how the US healthcare industry deals with provider data. Our goal is to reduce the cost of healthcare by streamlining access to provider data and reducing administrative and regulatory burden on healthcare organizations.

Certify is revolutionizing the healthcare industry by laying the infrastructure upon which the next generation of provider-centric applications (network adequacy, accuracy, provider utilization, etc.) will be built. As innovative digital health plans and provider care models continue to scale and challenge traditional care models, the need for a centralized data infrastructure has never been greater. Our platform will support the future of healthcare innovation by becoming the source of truth of provider data and making that data easily accessible and actionable for the entire healthcare ecosystem.

We have built an API-first, UI-agnostic, end-to-end provider network management platform automating licensing, enrollment, credentialing, and network monitoring. With direct integrations into 100’s of primary sources, we are uniquely positioned to enhance visibility into the entire provider network management process. Our team has more than 25+ years of combined experience building provider data systems at Oscar Health and are backed by top-tier VC firms who share our vision of creating a one-of-a-kind healthcare cloud that removes the friction surrounding provider data.

At Certify, we pride ourselves on fostering a meritocratic environment that ensures every voice has an opportunity to be heard. Founded on the principles of trust, transparency, and accountability, we aim to challenge the status quo at every step and are looking for purpose-driven team members to share our journey in redefining the Healthcare data infrastructure.

ABOUT THE ROLE:

As Certify scales, we need to ensure our processes can scale to keep pace and support our growth. This will ultimately allow us to continue to drive high customer satisfaction at increasingly attractive unit economics. We are looking to hire a Business Operations Manager to continue to add firepower to the broader business operations function as a data-driven, technology-first problem solver. This individual will be critical in building processes and working cross-functionally to power the next iteration of Certify’s growth.
WHAT YOU’LL DO:
Analytics: You will work with our internal data to create both internal and external dashboards / reports using SQL and BI tools (Looker).You will also create dynamic, self-serve models in Google Sheets to allow team members to understand the relationships between certain inputs and outputs.

Process Improvement / Automation: You will take workflows from across the organization (largely in the core operations function) and make technology- / data-centric improvements to either fully or partially automate them.You will work to understand the underlying goal of the pre-existing workflow and work from first principles to determine how it can be made more efficient (or overhauled to serve the same purpose with higher fidelity and a lower time burden)

Cross-Functional Coordination: You will coordinate with sales, product, and our core operations team to understand data needs to know where to focus and what to buildYou will also occasionally lead projects that require high levels of collaboration / coordination across multiple functions

WHAT YOU’LL NEED:
3+ years of experience in a generalist role with a strong analytical focus in a dynamic environment.
Laser-focus on architecting solutions that are both efficient and effective.
A desire to get deep in the weeds to understand how processes function and how they’re connected to driving key company metrics.
An ability to get your hands dirty and build, being tactical for the short term and strategic for the long term.
Are extremely organized and excel at building out or implementing systems to maintain and enable access to highly-specific and technical information. Can solve problems by understanding the root cause and coming up with solutions that work not just for the current state, but that will work under predicted future complexity and growth.
A strong track record of juggling multiple initiatives and clear ability to prioritize the most important things.Strong analytical skills; it’s expected that you’ll be an Excel / Google Sheets maestro, with SQL mastery, and the ability to become fluent in BI tools like Looker.
The ability to conduct complex analyses and present them in a way that is clear and concise.Understand the fundamental mechanics of building out dynamic, self-serve models to allow team members to toggle certain inputs and understand the impact on outputs.

BONUS POINTS:
Previous experience in the healthcare industry working with healthcare data sets.Experience in a fast-paced operations environment, likely in a venture-backed technology company.

Remote Jobs at Certify

🦸🏻 Customer Success Manager

⚙️ Business Operations Manager

About Certify